Important Update: Scheduled Maintenance for KYC Verification

Update: The maintenance was completed properly by 20:40 IST. All systems are working fine.

Dear Transak Community,

We are committed to providing you with continuous, high-quality service. As part of this commitment, we occasionally need to perform maintenance on our systems. We want to inform you about an upcoming scheduled maintenance that will temporarily affect our KYC (Know Your Customer) verification process.

What is Happening?

Our KYC provider, will be undergoing scheduled maintenance. During this period, the KYC creation feature in our app will not be operational.

When Will This Occur?

The maintenance is scheduled for:

• Date: Sunday
• Time: 20:30 PM to 20:40 PM (IST) | 15:00 PM to 15:10 PM (UTC)
• Duration: Approximately 10 mins

How Will This Affect You?

During the maintenance window:

• Users will not be able to complete the KYC verification process.
• Any attempts to perform KYC verification will need to be postponed until after the maintenance period.
• ✅ Note: All services for exiting KYCed users will function normally.

Why is This Maintenance Necessary?

This maintenance is part of our ongoing efforts to enhance the security and reliability of our KYC verification process, ensuring we continue to meet our high standards for service quality.

What Do You Need to Do?

• If you were planning to complete KYC verification during this time, please schedule this activity outside of the maintenance window.
• Stay informed by checking our status page for real-time updates.

Our Commitment to You

We understand that this maintenance may cause some inconvenience, and we appreciate your patience and understanding as we work to improve our services. Our team is dedicated to minimizing the impact of such necessary downtimes and ensuring a smooth experience for all our users.

Stay in Touch

If you have any questions or concerns, please don’t hesitate to reach out to our support team. We’re here to help!

Reach out to us:

For user queries, support@transak.com

For partner queries, partnersupport@transak.com

Thank you for your continued trust in Transak.