--- title: How to enable camera permissions while doing KYC description: How to enable camera permissions while doing KYC image: https://6983209.hs-sites.com/hubfs/How%20to%20enable%20cam%20permiosions.jpg --- [![Transak](https://6983209.hs-sites.com/hs-fs/hubfs/TRANSAK_ALTERNATIVEUSE_CIRCLE_Mesa%20de%20trabajo%201-2.png?width=1395&height=468&name=TRANSAK_ALTERNATIVEUSE_CIRCLE_Mesa%20de%20trabajo%201-2.png "Transak")](https://transak.com/) [![Start Integrating](https://no-cache.hubspot.com/cta/default/6983209/c976bb69-658e-40dd-8380-a0a705209f42.png)](https://cta-redirect.hubspot.com/cta/redirect/6983209/c976bb69-658e-40dd-8380-a0a705209f42) # Transak Blog ## [How to enable camera permissions while doing KYC](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc) ** Mar 22, 2023 5:40:28 PM / by [Harshit Gangwar](https://6983209.hs-sites.com/blog/author/harshit-gangwar) - [Tweet](https://twitter.com/share) ## ![How to enable cam permiosions](https://6983209.hs-sites.com/hs-fs/hubfs/How%20to%20enable%20cam%20permiosions.jpg?width=1025&height=513&name=How%20to%20enable%20cam%20permiosions.jpg) ## Get Started [MacOS - Safari](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc#Safari) [MacOS - Non-Safari Browsers (Chrome, Firefox, Brave)](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc#Non-Safari) [Windows](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc#Windows) [I have followed the instructions, but still can’t continue with the KYC. What to do?](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc#I-have-followed) [Disclaimers](https://6983209.hs-sites.com/blog/how-to-enable-camera-permissions-while-doing-kyc#Disclaimers) ## Safari 1. Go to **Safari Preferences**. ![Screenshot 2023-03-15 at 11.36.53 AM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20at%2011.36.53%20AM.png?width=1000&height=649&name=Screenshot%202023-03-15%20at%2011.36.53%20AM.png) 2. Select **Websites**, then select **Camera**. ![Screenshot 2023-03-10 at 6.28.57 PM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-10%20at%206.28.57%20PM.png?width=1000&height=649&name=Screenshot%202023-03-10%20at%206.28.57%20PM.png) 3. Change the setting against the website on which KYC is being done to Ask or Allow. ![Screenshot 2023-03-10 at 6.36.12 PM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-10%20at%206.36.12%20PM.png?width=1000&height=649&name=Screenshot%202023-03-10%20at%206.36.12%20PM.png) 4. Go back to the Transak widget on Safari and press on **“I Have Enabled”**. ![Screenshot 2023-03-15 at 11.57.10 AM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20at%2011.57.10%20AM.png?width=1000&height=649&name=Screenshot%202023-03-15%20at%2011.57.10%20AM.png)   ## Non-Safari Browsers (Chrome, Firefox, Brave) 1. Open System Preferences, and select Security & Privacy ![Screenshot 2023-03-10 at 7.18.29 PM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-10%20at%207.18.29%20PM.png?width=671&height=565&name=Screenshot%202023-03-10%20at%207.18.29%20PM.png) 2. Select Privacy, then go to Camera. Check the box next to the browser you are using, if it is unchecked. ![Screenshot 2023-03-10 at 7.22.46 PM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-10%20at%207.22.46%20PM.png?width=671&height=582&name=Screenshot%202023-03-10%20at%207.22.46%20PM.png) 3. When prompted, restart your browser by pressing Quit & Reopen. You should be able to continue with KYC now. ![Screenshot 2023-03-10 at 7.49.10 PM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-10%20at%207.49.10%20PM.png?width=671&height=582&name=Screenshot%202023-03-10%20at%207.49.10%20PM.png) 4. If you’re still shown the same screen, press the camera icon in your browser & change the site’s camera permission to allow **(this will look different on different browsers)**. Once done, press **“I Have Enabled”** on the Transak widget. You will be able to continue your KYC now. ![Screenshot 2023-03-15 at 11.50.32 AM](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20at%2011.50.32%20AM.png?width=1000&height=649&name=Screenshot%202023-03-15%20at%2011.50.32%20AM.png)   # Windows 1. Open **Windows** **Settings** and search for “**Camera privacy settings**”. You can also open this by selecting **Privacy & security** and then **Camera**. ![Screenshot 2023-03-15 090424](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20090424.png?width=1000&height=563&name=Screenshot%202023-03-15%20090424.png) 2. Set camera permissions to **On** at the **Device level**, **App level** and at the **browser level**. ![Screenshot 2023-03-15 090447](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20090447.png?width=1000&height=563&name=Screenshot%202023-03-15%20090447.png) 3. Go back to the Transak widget on your browser and press on **“I Have Enabled”**. You should be able to continue your KYC now. ![Screenshot 2023-03-15 090625](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20090625.png?width=1000&height=563&name=Screenshot%202023-03-15%20090625.png) 4. If you’re still shown the same screen, press the camera icon in your browser & change the site’s camera permission to allow **(this will look different on different browsers)**. Once done, press **“I Have Enabled”** on the Transak widget. You will be able to continue your KYC now. ![Screenshot 2023-03-15 091007 (1)](https://6983209.hs-sites.com/hs-fs/hubfs/Screenshot%202023-03-15%20091007%20(1).png?width=1000&height=563&name=Screenshot%202023-03-15%20091007%20(1).png)   # I have followed the instructions, but still can’t continue with the KYC. What to do? 1. Make sure that your camera is not currently being used by another application, such as, Zoom, Skype or FaceTime. Refresh the browser once you close all applications that might be using the camera. 2. Try restarting your device. 3. If none of the instructions work, complete the KYC on different device through the email we sent you.   # Disclaimers 1. The screens and instructions shown will vary depending on the version of your OS and your browser. 2. All Product names, logos and brand names used in this website are property of their respective owners. All company, product and service names used in this website are for identification purposes only. Use of these names, logos and brands does not imply endorsement. If you still facing any issues, please reach out to us at support.transak.com Tags: [Product](https://6983209.hs-sites.com/blog/topic/product) ![Harshit Gangwar](https://6983209.hs-sites.com/hubfs/Harshit%20Gangwar.jpeg.jfif) #### Written by [Harshit Gangwar](https://6983209.hs-sites.com/blog/author/harshit-gangwar) Marketing & Investor Relations Lead at Transak [**](https://www.linkedin.com/in/harshitgangwar) [**](https://twitter.com/harshitgangwar) #### Sign-Up For Updates We'll send updates about Transak and relevant industry news. A developer integration to onboard global users from fiat to crypto and back using local payment methods. # Contact Us ** 450 Broadway New York, NY 10013